FREQUENTLY ASKED QUESTIONS

+ WHAT IS CORK?

Cork is the outer cork of the cork oak, which grows predominantly in the Mediterranean Sea. This remarkable tree has a bark whose properties and regeneration are unique throughout the plant kingdom. Cork oak tree can live about 180 years old, meaning that it allows about 17 to 20 cork bark collections. The first peeling of the "virgin bark" can occur at the age of about 25 years.ark harvesting has taken place for centuries in the same way, manually, without the need for environmentally damaging mechanization.

The physical touch and visually, cork fabric offers a feel like no other. Some compare it to leather but really there is nothing in this world that is comparable. Cork fabric is available in a unique assortment of designs.

+ IS CORK A LONG LASTING MATERIAL?

Absolutely. For decades cork has been mainly used to construction, due to its multiple properties, among them that of resistance to abrasion. Cork is waterproof, hypoallergenic, lightweight and very resistant.

+ DO CORK NEED ANY SPECIAL CARE?

Not at all. Cork is waterproof and doesn't absorb dust, based on the fact that it is hypoallergenic. However, when used on a regular basis, lighter cork textiles might occasionally need to be cleaned.

To clean cork just use some water, a cloth and gently wipe the surface of the material. To remove dirt and condition after cleaning, apply evenly with a clean, soft cloth using circular strokes.

+ ARE YOU A VEGAN COMPANY?

Yes, we are a completely sustainable vegan luxury handbags business. we believe we have a responsibility to not only consider the future of design but also the future of the planet. Our goal is to constantly source earth-friendly, cruelty free and, only the most innovative materials, available for our products, which means we do not use leather, skins, fur, or PVC (polyvinyl chloride) in any of our products.

If you want to know more about our materials please click here.

+ ARE YOU CRUELTY FREE?

Yes. Murmali is a vegan brand therefore there are no animal products used in production. We are proudly cruelty-free and all our unique products are 100% cruelty free. We are being committed to not using leather or any other animal-based materials in our designs.

+ DO YOU DELIVER WORLDWIDE?

Yes, we do deliver worldwide. Thus, your order can be delivered directly to any address you provide.

If you wish to know more about our shipping policies please click here.

+ ARE YOUR PRODUCTS SUSTAINABLE?

Yes. All our accessories are sustainable and 100% friendly to an environment. We continue to research new innovative materials which are sustainable and eco-friendly with the vision to create a more sustainable world.

If you want to know more about our ethics please click here.

+ CAN I RETURN MY BAG FOR A FULL REFUND?

Yes. From the moment you receive your bag you have 14 days to request a full refund. The refund is made within a maximum of one week after receiving the returned package, however we make every effort to ensure that it is made within three days after the reception. Your refund will be confirmed by email. The amount is refunded to the bank account of the card used to pay the order.

+ WHERE ARE YOUR BAGS MADE?

All our handbags are manufactured in Portugal, in a small village in the Alentejo. We are proud of the team of artisans that manufacture our designs for us. We benefit from their traditional craftsmanship to create our beautiful handbags.