Shipping & Returns

SHIPPING

We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs, and other details are as stated below.

  • UK & Europe orders: Free Standard Shipping 1-5 Business Days

  • International Shipping: £10 standard Shipping 3-5 Business Days

  • Shipping outside the EU does not include customs and DUA procedures.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper, and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of their contents.

RETURNS

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return(s)/exchange(s) of online orders that must be returned within 28 days from the day you have received your order.

Merchandise eligible for return or exchange must be:

  • New, unused, and in perfect condition.

  • Inclusive of all original hangtags, dustbag, branded packaging must be accompanied by the original box with all protective packing materials inside and components at the time of return or exchange. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state.

* Please note: If you purchased from a retail store or 3rd party website other than MURMALI, warranty inquiries must be made directly through the retailer.

To return or exchange, please follow these instructions:

  1. You must first contact us providing us with the order number and reason for the return/exchange at info@murmali.com

  2. We will provide you with a Return Authorization number (RA) and the nearest warehouse address where you can return your order. Pack and seal your return securely making sure to indicate your RA number clearly on the package when you ship it back to us. This will allow us to track your return, which has been sent in the original package if possible, or any other package available.

    Customers are responsible for returning the item(s) at their own expense. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery, and/or insurance, as MURMALI is not held responsible for any lost returns.